FAQ & support / We’re here to help
A little help for
your next project.
Start with the questions below. If you still need a hand, send us an email.
Contact supportFree download / Optional Pro subscription
Start planning.
Choose Pro when needed.
Included for free.
Calculate tile and material quantities, view the full cost result, and save projects locally. ScanRoom works on compatible LiDAR devices. The area calculator and unit converter are also available without Pro.
TileVero Pro — US$2.99 per week.
The approved Pro Weekly subscription unlocks editing material quantities and unit prices on the cost result screen, plus the standalone tile loss calculator, mix calculator and installation timer. The main tile calculation already includes tile loss planning.
US App Store price checked November 4, 2026. Prices and currencies vary by region; confirm the price and billing period shown in the app and Apple’s purchase confirmation before subscribing.
Monthly plan — awaiting App Store review.
The monthly plan has been submitted and is awaiting Apple’s review. It is not yet approved for sale. Its selling price and availability will be added after they are confirmed.
Billing, renewal and cancellation.
Pro is an optional auto-renewing subscription billed through your Apple Account. It renews unless cancelled at least 24 hours before the current period ends. Manage or cancel it in your device’s Settings under your Apple Account’s Subscriptions. Use Restore Purchases on the Pro screen with the Apple Account used for the purchase to restore an eligible subscription.
Apple Standard Terms of Use (EULA) · App privacy information
Version 1.0 / Released November 4, 2026
Check your
starting point.
iPhone and iPad.
Requires iOS 26.0 or later on iPhone, or iPadOS 26.0 or later on iPad. ScanRoom additionally requires LiDAR, RoomPlan support and camera permission. You can enter measurements manually on supported devices without room scanning.
Languages and local storage.
The app supports English, Simplified Chinese and Russian. Projects and preferences stay on your device; no TileVero account is required. Calculations and saved projects work locally. Purchases, restoring purchases and opening external policy links require an internet connection.
Store availability.
TileVero is available through the official App Store product page linked on this website. Version 1.0 is available in supported App Store regions. Mainland China is currently excluded; the link may redirect or show no listing there. Availability depends on your Apple Account region.
Download on the App StoreGetting started
Your questions,
answered.
Is TileVero available on the App Store?
TileVero is available through the official App Store product page linked on this website. Version 1.0 is available in supported App Store regions. Mainland China is currently excluded; the link may redirect or show no listing there. Availability depends on your Apple Account region.
Why is 3D scanning unavailable on my device?
ScanRoom requires an Apple device that supports LiDAR and RoomPlan. Not every iPhone or iPad has this hardware. You can enter dimensions manually and use the calculation tools without scanning.
Why does ScanRoom need camera access?
The camera is used when you start ScanRoom to capture room geometry. According to the current App privacy information, camera images and room scans are processed on your device and are not uploaded to us.
Can I enter measurements manually?
Yes. Enter the dimensions in the project setup and check the units, included areas and excluded sections. Manual measurements are also useful for verifying a scan.
How accurate are the quantities and costs?
Measurements, quantities and costs are planning estimates. Check dimensions on site, confirm the layout and use the material manufacturer’s current specifications before ordering or installation. A cost estimate is not a supplier or installer quote.
Why do material use and purchase quantities differ?
A job may consume part of a bag or box, while you must purchase a whole package. Tile loss, spare tiles and pack rounding can also affect what you buy. Learn how to read the estimate.
Where is project data stored?
The current App design stores projects, calculation inputs and preferences locally on your device, without a developer-operated account system. Keep this in mind before deleting the app. See the App privacy information.
How do I restore a Pro subscription?
Use Restore Purchases on the Pro screen while signed in with the Apple Account used for the purchase. Apple handles billing. An active, eligible Pro subscription restores access to its features. See the subscription and billing details.
Can this website calculate my project or scan a room?
The website explains the iOS app and provides planning guides. It does not run RoomPlan or the full app calculation workflow in your browser.
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what happened.
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